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In our Global Quality Survey 2020, we asked over 350 quality professionals from across the globe to share:
- Their favourite and the worst parts of their role
- The one thing they'd change
- How they plan their projects
We summarised the findings and pulled out the most common responses below.
What is the best part of working in quality?
The ability to make a real difference to the business is the main reason quality practitioners love their careers. Continuous improvement, problem-solving and driving cultural change all ranked highly as the most enjoyable parts of the role.
What is the best part of your role? (Global Quality Survey 2020)
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The downsides
But many respondents recognised that driving these changes effectively was hampered by low resources, timesinks like paper-based admin, low company-wide engagement and manual reporting.
To add to this, bringing management on-side to support quality and convincing them to adopt and integrate time-saving and department-connecting technology ranked as the most common challenges for quality professionals.
What is the worst part of your role? (Global Quality Survey 2020)
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What is the most challenging part of your role? (Global Quality Survey 2020)
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What would you change?
As a result, the most requested changes correspond with this desire to free up time and effort for more value-added activities.
Quality managers naturally want to remove wasted time and effort for their companies - but many feel that this starts with optimising their own working days as well.
If you could change one thing in your role, what would it be? (Global Quality Survey 2020)
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Tips for 2020 projects
Is 2020 a big year for your business?
Pre-project planning is as significant as the project itself - so we asked quality practitioners what steps they take before launching new initiatives.
Simplification, making data-sharing easy, and saving time with automation all ranked as key criteria.
What are your steps when planning a new project? (Global Quality Survey 2020)
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What to do next
Facing similar challenges?
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