This month, Jim McIntosh, who works for the Ministry of Defence, in Business Processes and Assurance, shares his success story implementing a Business Management System.
The Business Process and Assurance Function (BP&A) was initially formed to take a look at how each area of the organisation operated, as part of a larger transformation project.
Prior to transformation, the provision of products and services to a defined level of quality focused on the contractual supply chain, and independently at various site locations.
There needed to be a consistent way of working so all people at all levels had an awareness and understanding of the BP&A function responsibilities for governance, assurance and improvement.
The solution was to implement a unified Business Management System .
This provides confidence we are:
- Developing a risk-based, systems approach to the selection, planning and conducting of internal audits
- Ensuring findings from audits are actioned appropriately in a timely manner
- Embedding a culture of independent peer reviews
- Maintaining required external certifications
- Improvement - drive and embed a DE&S culture of objective evaluation, learning and improvement to deliver more efficient and effective processes, enhancing reputation and culture and increases levels of performance and profitability.
We do this through:
- Conducting root cause analysis as required by the functions
- Developing and maintain a system for incorporating learning from experience into the BMS and the governance framework
- Assisting in developing a quality culture across DE&S that encourages continual improvement and the early identification and correction of quality issues
- Representing DE&S on the Defence Organisation Learning Initiative (DOLS (which is responsible for ensuring an effective system of operational governance is in place)
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